All orders are subject to the following terms and conditions

Shipping & Fulfillment Policy - US Domestic 

  • Orders are usually shipped within 48 hours after your order has been processed. It takes about up to 2-3 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.

  • Orders are processed the following business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from New York City.

  • While we do our absolute best to ensure we can fulfill your order, availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.

  • All domestic orders are shipped via UPS. Buyer is given the option of UPSGround, Express Saver (2-3 Day), 2 days, or Overnight. Buyer will receive a shipment confirmation email with the shipping tracking number. Signature required. Rates are determined by weight and destination at point of purchase.

  • We do not offer shipping to P.O. boxes or APO/FPO addresses at this time.

  • Upon shipment, you will receive a shipment confirmation email with your tracking number. You can log on to UPS.COM to track your package.

  • F&F is not responsible for unexpected shipping delays such as severe weather, natural disasters, etc. which may add an additional 1 to 2 business days to the estimated delivery date of your order.

Shipping & Fulfillment Policy - International 

  • We are now pleased to announce that F&F ships to international destinations. International shipping flat rate will apply.

  • Please note that international orders are often subject to duties and taxes in addition to the price Founders & Followers charges, and are billed by your country’s customs department upon arrival. Founders & Followers cannot estimate or cover taxes or duties on international shipments.

  • Any charges for taxes or duties are due to UPS at the time of delivery. As a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country.

Returns, Cancellations & Exchanges Policy

  • Please note that our online order returns, cancellation and exchange policy applies to orders placed & delivered to domestic US addresses only. We do not accept returns, cancellations and exchanges on international orders.

  • In order to be returned in saleable condition, merchandise must not be worn, altered, or washed. Merchandise must have all original tags attached. Footwear must include the original shoe box in its original condition, without postal labels. Damages to or omission of this box may result in a fee.

  • Merchandise in salable condition attached may be returned for full-return within 7 days of shipping date, or exchanged for store credit or for equivalent merchandise within 14 days of shipping date when accompanied by the original sales receipt and a return authorization number.  After 14 days, all sales are FINAL. No price adjustments.

  • All sale final on sale merchandise, private sales, markdowns, special orders. Please Note: Shipping and handling charges are not refundable.

  • To receive a return authorization number, email please email, and provide your name, order number, item(s) you wish to return and reason for the return. You are responsible for the return shipping costs. F&F is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

  • Items should be sent within 2 days of receiving your RA number or your RA number will be invalid. F&F will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

  • Upon our receiving and inspection of the merchandise, a refund will then be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

  • If you return item(s) without a return authorization number, we will not refund you and you are responsible for the return shipping from F&F back to you. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.

  • Customers must pay for shipping and purchase tracking/delivery confirmation. In the event that the package is not received or lost in transit, F&F is not responsible for the package if there is no tracking confirmation.

  • All online orders must be returned to F&F Online only as we do not have a physical store front. Please contact us if there are any concerns.

Pre-Order Policy

  • F&F requires that you provide all necessary credit card information and authorization at the time merchandise is pre-ordered. Full payment, including shipping and any necessary tax fees, will be processed based on availability of item.

  • Readily available items will be charged immediately, while to-be-shipped items will be charged for upon confirmed arrival from the designer. Unprocessed credit cards are still subject to our Cancellation Policy. Pre-orders are shipped on a “First come, first serve” basis in the sequence of initial orders received.

  • Pre-ordered merchandise does not have guaranteed pricing. Because designers may change costs, we reserve the right to necessarily adjust our prices at any time as needed. If a price increase is required, we will notify you immediately. If you decide to cancel based upon an adjusted price, you are still subject to our Cancellation Policy and based on the original marked price.

  • All efforts to fill each and every pre-order will be exhausted, but delays, price differences, and cancellations may be necessary for reasons beyond our control. We reserve the right to cancel any orders for any reason at any time. We will immediately notify customer (using contact information provided by customer) but are not obligated to obtain permission or acknowledgement prior to cancellation.

  • While we encourage you to secure our often limited products, we also ask that you commit and are certain of your pre-order. There is a 30% restocking fee on all cancelled pre-orders.. Please consider all contributing factors when finalizing a pre-order, including sizing, fit, color, fabrication, etc.

  • With all pre-orders, F&F commits to acquiring those items especially for you from the designer. When an order is cancelled by a customer, we cannot cancel the order from the designer.